The page for smartphones is this place

CSR Goals

In FY 2011, the Resona Group set the “Resona Group CSR Goals” to promote the implementation of objectives within each of ISO 26000-based seven themes of the Resona Group CSR Policy by using the PDCA model.
The concrete details of the FY2017 “Resona Group CSR Goals” are presented below. At the end of the fiscal year, we plan to assess our achievement against these goals, formulate our policy for the following fiscal year, and present the results on our website.
With the intention to further improve sustainability at the Resona Group in FY 2017 onwards, we have discussed how we can contribute to the SDGs through the Resona Group’s CSR Goals and clarified the corresponding targets between the two sets of goals.

Community

Revitalization of the Local Economy

FY2017 Goal Applicable SDGs

Assist local enterprises at the time of their founding to contribute to the revitalization of the local economy through benefits such as the formation and development of new regional culture and increased employment.

Goal: 3000 applications for the Entrepreneurs Support Package

8

We will contribute to regional society through designated financial institution transactions. We will additionally leverage our know-how to make proactive efforts for PPP and PFA.

Goal: 40 billion yen PPP loan balance

11

Community Volunteer Work by Employees

FY2017 Goal Applicable SDGs

Expand participants by invigorating Re: Heart club activities.

Goal: 10,000 volunteers in FY2017

8

Cooperation with NGOs/NPOs

FY2017 Goal Applicable SDGs

Examine various topics that will lead to the invigoration of regional areas, and partner with two public interest organizations which will contribute to the advancement of those goals to progress activities.

17

Nurturing the Next Generation

FY2017 Goal Applicable SDGs
  • The venues and sessions of the Kid’s Money Academy will be expanded to share learning opportunities with more children, and the number of participants will be increased.
    Goal: 4,500 participants in FY2017
  • New curriculum will be examined and efforts made to enhance financial education for junior-high and high-school students.
  • Provide support to over 100 single-parent households through the Resona Foundation for Future scholarship program, mother and child events, and career improvement support for single-parent households.
4

Succession for Assets and Business (Estate Planning)

FY2017 Goal Applicable SDGs

Improve our system by leveraging trust functions, developing more human resources to advance the response to customer issues, adjusting materials, and cooperating in information sharing while increasing contracts.

Goal:

  • Succession trusts (new contracts)
    My Trust: 265 contracts annually
    Heart Trust: 810 contracts annually
    Trust for Transfer of Own Company Stock: 205 contracts annually
  • Financial law business
    Trust for Transfer of Own Company Stock 40 new contracts, Agency agreements: 1 agreement
8
FY2017 Goal Applicable SDGs

Provide asset succession aligned to customer needs, and increase the number of testamentary trust contract holders.

Goal:

  • Testamentary trust contract acquisition (Gr): 2,300 contracts
  • Inheritance management contract acquisition (Gr): 750 contracts
  • Testament, inheritance management revenue: 2.75 billion yen
8

Diversity

Promotion of Diversity

FY2017 Goal Applicable SDGs

Strive for evolved diversity and inclusion.

Goal:

  • Female line-manager percentage: 26%
  • Employees with disabilities percentage: 2.0%
  • Percentage of spousal birth leave utilization: 80%
5

Launch career improvement support for single mothers at The Resona Foundation for Future.

5

Increase the handling of home loans for the elderly in response to the societal challenge of an aging society.

Goal: Provide 2 billion yen in loans

8

Promotion of Work-Life Balance

FY2017 Goal Applicable SDGs

Implement productivity improvement activities to enhance work-life balance.

Goal: Average vacation days utilized: 12 days

8

Employee Talent Development

FY2017 Goal Applicable SDGs
  • Work to improve training and education programs.
  • Develop human resources with the necessary abilities from the customer's viewpoint.
  • Expand the various programs which exist to support the career development of employees, Expand and improve various initiatives to support employees' career formation, and proactively share information through the home study system (My Study) to support various ways of working the independent development of abilities, and support work skill improvement centered on on-the-job training.

Goal: Employees to receive training to improve on-the-job training instruction skills: Over 500 employees

4

Environment

Environmental Business Promotion

FY2017 Goal Applicable SDGs

Promote environment-related investments (environmental measures funds, etc.). (20 consultation reception entries) with a view towards current environmental challenges.

Goal: 135.8 billion yen (270 consultation reception entries) (110% compared to the previous year)

8

In consideration of the environment, promote the use of online consumer loan contracts and tablet based application for insurance products.

Goal:

  • Conclude 50% of consumer loan contracts online (5% more than previous year)
  • Conclude 90% of contracts through tablets (5% more than previous year)
12

Initiatives for Environmental Impact Reduction

FY2017 Goal Applicable SDGs
  • Make efforts in environment management at the group level.
  • Foster environmental awareness among employees, and realize the environmental burden goals.

Goal:

  • CO2 emissions: Reduce by 8% compared to FY2009 levels.
  • Copying-paper purchases: Below the FY2016 level.
12

Expand waste processing centers.

Goal:FY2017 number of waste preprocessing centers: 105 centers

12

Environment-Related Social Contribution Activities

FY2017 Goal Applicable SDGs

Increase number of volunteers in cleanup and tree planting activities.

Goal:Increase participants by 10% compared to the previous year

12

Investees' Environmental and Social Considerations

FY2017 Goal Applicable SDGs

Institutionalize and thoroughly follow guidelines set in the “Environmental risk assessment procedures for large projects.”

1415

Human Rights

Human Rights Awareness and Respect for Human Rights

FY2017 Goal Applicable SDGs

Enhance human rights training.

  • Share effective training and educational materials from branches
  • Enhance harassment prevention training
  • Further improve awareness-raising activities on the significance of human rights for LGBT and disabled persons
  • Review educational materials available on the intranet
  • Carry out training for recruitment personnel
  • Carry out training for staff in charge of social media communications

Goal:

Provide 3 or more human rights lecture courses for all staff during the year

(Includes e-learning)

45810

Normalization Efforts

FY2017 Goal Applicable SDGs

Strive to improve services to allow all customers to use them with ease.

(Improve branch facilities, etc.)

8

Corporate Governance

Governance (System Construction)

FY2017 Goal Applicable SDGs

Carry out even more effective assessments at the Board of Directors, and based on those results improve sustainable management practices, and implement proactive and effective information disclosure to improve the effectiveness of corporate governance.

16

Governance (Information Disclosure)

FY2017 Goal Applicable SDGs

Enhance the investment appeal of the Resona Group by improving financial information, and provide explanatory tools tailored to the financial literacy of stakeholders from institutional to individual investors to advance and expand the IR of our company.

16

Increase the number of communication forums to expand the number of shareholders to create more fan shareholders.

Goal:1,900 participants in seminars

16

Risk Management

FY2017 Goal Applicable SDGs

In addition to providing high-quality services to customers, maintain the soundness of management by working to prevent risks before they emerge.

16

Compliance

Ensuring Group-Wide Compliance

FY2017 Goal Applicable SDGs

Seek to continuously cultivate awareness through trainings and the sharing of concrete examples to create a corporate culture where each employee of the group has highly developed sense of ethics and can undertake sound actions.

16

Prevention of Transactions with Anti-Social Forces

FY2017 Goal Applicable SDGs

Implement and enhance a wide range of financial countermeasures in response to the diversification of financial fraud.

16

Consumer Issues/Customer Service

Customer Communication Enhancement

FY2017 Goal Applicable SDGs

Seek to achieve branches where customers feel, “I’d like to hear their advice” and “I’d like to come back.”

Goal:Improve the CS assessment by outside investigators

8

Improvement of Products and Services

FY2017 Goal Applicable SDGs

Increase the sophistication of acquiring customer opinions through surveys and other measures, and the methods of reflecting them in our products and services.

Goal:Acquire 3 or more matters for improvement based on customer opinion.

8

Expand our management solution business matching consulting offerings and further advance services tailored to our customers.

Goal:Achieve 5,000 business matching inquiries.

8

Use seminars to provide appropriate advice for stable asset formation of customers.

Goal:100 seminars

8

In the spirit of fiduciary duty, implement consulting services centered on the life plans of our customers.

8