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CSR Management Philosophy

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Under “the Resona Way (Resona Group Corporate Promises)” which is our action guideline to realize the group’s management philosophy, we believe that our mission is to work on “global environmental issues” and to fulfill our social responsibility by placing much importance on the relationship with all stakeholders:“Customers”, “Shareholders”, “Society” and “Employees”.
The goal of our Corporate Social Responsibility (CSR) is to build a corporate culture to encourage each employee to sincerely implement “Resona Way (Resona Group Corporate Promises)” through daily activities.
Corporate mission Customers and "Resona" Shareholders and "Resona" Society and "Resona" Employees and "Resona"

Customers and "Resona"
Placing priority on customer trust above all else, the Resona Group provides its service sincerely and wholeheartedly to be rewarded with smiles on its customer's faces.
  • The Resona Group provides high-quality services that meet customers' needs.
  • The Resona Group always welcomes customers with gratitude.
Service reforms
  • No after-hours ATM fees at the Resona Group's three banks
  • Branch business hours extended to 17:00 on weekdays
  • Zero waiting time initiative: next-generation branches feature "Quick Navi", an express banking transaction terminal, for customers to complete routine transactions swiftly.
Redesign of branches
Resona Bank and Saitama Resona Bank are transitioning to next-generation branches equipped with a general reception counter, "Quick Navi" and consultation booth. The new branch design aims to eliminate waiting times and make customers' banking experience more pleasant.
Continuous customer relationship building
  • Periodic asset management update meetings for those customers who purchased investment trusts or personal annuities.
  • Publication of R'style5L monthly free magazine.
Banking security safeguards
  • Online banking: use of one-time passwords, random number tables, antivirus software (nProtect : Netizen), and anti-phishing service (RSA FraudAction).
  • Promotion of smart ATM cards with biometric authentication and expansion of ATMs equipped with biometric readers.
Services for corporate customers
To support small and mid-sized enterprises, the Resona Group is building a portfolio of services to meet wide-ranging customer needs, both financial and nonfinancial.
  • Business succession support, the Resona Foundation for Small and Medium Enterprise Promotion.
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Shareholders and "Resona"
  • The Resona Group aims to maximize its corporate value through sound management based on a long-term perspective.
  • The Resona Group aims to fairly reward shareholders with sound returns.
  • The Resona Group is committed to management transparency and agility, as well as proactive and fair disclosure of corporate information.
General shareholders meeting
  • Use of a large screen at meetings to project visuals of presentation content
  • Online publication of meeting notices, reference materials, etc. on the corporate website.
  • OnDemand video streaming of meeting proceedings from their start through the end of report presentations
IR events for individual investors
  • Hosting of seminars for individual investors
  • Participation in external IR conferences
IR events for institutional investors and analysts
  • IR meetings for financial results briefings
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Society and "Resona"
  • The Resona Group endeavors to gain widespread recognition of the value of its existence.
  • The Resona Group fully abides by the rules of society.
  • The Resona Group contributes to local communities as a good corporate citizen.
UN Global Compact participant
In January 2008, Resona Holdings joined the United Nations Global Compact and pledged to support the Global Compact's 10 principles pertaining to human rights, labor standards, the environment, and anti-corruption.
Initiatives to benefit local communities
Collaboration with universities (art liaison services, comprehensive alliances for regional revitalization)
Children's programs
  • Designation of manned offices as emergency safe havens for children (Kodomo 110-ban program)
  • Participation in Table for Two campaign to fund school lunch programs in developing countries
  • Supports extended to cultural festivals held at special-needs schools
Social welfare and international exchange programs
  • Educational seminars for adult guardianship system
  • Annual publication of Braille calendars since 1982 and donation of the calendars to schools and organizations for the visually impaired throughout Japan
  • Installation of communication boards for verbally impaired customers at all Resona Bank branches from February 2006
  • Installation of ATMs with accommodations for visually impaired users
Environmental initiatives
  • Adoption of Group environmental policies (declaration of commitment to the environment)
  • Activities to reduce offices' environmental load (participation in Team Minus 6% program)
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Employees and "Resona"
  • The Resona Group creates workplaces where employees can take pride in being a Resona team member.
  • The Resona Group values creativity and willingness to pursue reform.
  • The Resona Group respects each employee's humanity and fairly evaluates ability and performance.

The Resona Group is developing its human resources by building organizations in which each and every employee feels comfortable working and has the opportunity to do personally meaningful work. Focusing on diversity, autonomy, and front-line engagement as priorities, the Resona Group is creating a workplace environment in which diverse individuals can give full play to their varied abilities.
Autonomous career development programs
  • Career advancement support, skill development programs
Workforce diversity initiatives
  • Establishment of Resona Women's Council, retiree reemployment programs
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