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Human Rights

Basic Approach to Human Rights

The Resona Group follows the United Nations’Guiding Principles on Business and Human Rights, and in order to make a commitment to its own responsibility to respect human rights both inside and outside the group, the “Resona Group Human Rights Policy”was established in February 2013.The Human Rights Policy was revised in April 2016 to include the latest human rights issues: human rights of LGBT and people with disabilities, and various forms of harassment, etc.

Resona Group Human Rights Policy

The Resona Group respects the basic human rights of customers, employees, as well as all other stakeholders

  1. 1.Observance of International Rules
    The Universal Declaration of Human Rights, the United Nations Global Compact, and other international standards regarding human rights will be respected.
  2. 2.Elimination of Discrimination
    In all corporate activities, we will not perform acts of discrimination or human rights violations due to race, ethnicity, nationality, sex, sexual orientation or identification, origin, social standing, creed, religion, age, disability, or physical characteristics.
  3. 3.Creation of a Corporate Culture that Respects Human Rights
    The Group will consider all human rights issues as its own issues, strictly observing the practice of considering actions from the other party's position and developing a corporate culture that respects human rights.
  4. 4.Creation of an environment where it is easy for employees to work
    By having all officers and employees recognizing one another as business partners and forming equal relationships where opinions can be freely expressed, the Group will create a work environment where it is easy for employees to work.
    The group recognizes that sexual harassment and power harassment harm dignity. Therefore, these and any other forms of harassment will be eliminated from the workplace.
  5. 5.Implementation of fair employment practices
    Regarding the hiring of employees, the Group will respect equality under the law and the freedom to choose one's occupation as stated in the Constitution of Japan and will conduct impartial and fair hiring screenings using individual character, suitability, and ability to accomplish work as standards.
  6. 6.Improvement of human rights training
    In order to move toward the solution of all human rights issues, broad human rights training will be implemented in order for all officers and employees to learn a correct understanding of human rights and to broaden their knowledge.

Based on this policy, The Resona Group enhances human rights awareness activities to respect fundamental human rights of all stakeholders. In addition, we are concerned with the negative impacts on human rights that business activities of investment and financing destinations, suppliers and business partners (supply chain) might occur. If there are any incompliance with laws and regulations, we take necessary corrective measures in each case.

System for Promoting the Awareness of Human Rights

The Resona Group has established the Human Rights Education Committee as an organizational unit to promote respect for human rights by fostering the heightened employee awareness of human rights issues.

■System for Promoting the Awareness of Human Rights (in Resona Bank)

Chart of System for Promoting the Awareness of Human Rights

* Committee members delegated by the Chairperson: Director of Customer Relation Office, General manager of Corporate Administration Division, General manager of Business Support Division, General manager of Compliance Division, General manager of Internal Audit Division, General manager of Corporate Governance Office

The other companies of the Resona Group have similar systems for promoting human rights.

Human Rights Initiatives among Employees

The relationships of the Resona Group with its employees and labor unions are stable and negotiations as well as discussions regarding maintaining workplaces where employees find it easy to work, wages, labor conditions (including welfare benefits), and other matters are held periodically.

Initiatives to Protect Human Rights of Employees

The Resona Group implements various initiatives to raise employee awareness toward human rights.

Training in Branch Offices

Human rights awareness promotion officers who have received training become instructors and implement training in their respective workplaces.
Some recent human rights training themes include prevention of harassment, CSR and human rights, points for attention regarding human rights accompanying the introduction of a new residency management system, and basics of certain minority issues.
In FY2015 all employees received training on the theme of “the human rights of persons with disabilities.”

Efforts for Normalization

To enable all customers, including the physically challenged, seniors, and pregnant women, to visit our branches with peace of mind and make use of our convenient services, the Group has taken a number of initiatives to achieve normalization.

Priority ATM and Other Services

Resona Group banks have introduced “Priority ATMs” and “Priority Waiting Lounge Seats” at all of its manned branches (excluding Loan Plaza offices).

Installation of ATMs for the Visually Impaired

Each bank of the Resona Group equips regular ATMs with handsets (push-button receivers) in order to make them accessible for the visually impaired. At these ATMs, transactions can be conducted with voice guidance and the push-buttons by using the handsets.